By joining the American Red Cross  you will touch millions of lives every year and experience the greatness of the human spirit at its best.  Are you ready to be part of  the world's largest humanitarian network?

Job Description:

Responsibilities

1. Coordinate the daily operations, including biologic product deviation notifications and addressing concerns, to ensure tasks are completed accurately and in a timely manner.

2. Supports the timely management of product level investigation under ARC inventory.

3. Monitor the identification, control and retrieval of suspect products and help to identify suspect products by reviewing donor deferral records.

4. Perform retrieval activities related to product complaints including bacterial detection cases. 

5. Support staff by training and coaching, assigning work, resolving complex issues, determining priorities, monitoring timelines, and ensuring team coverage for lunch and break periods. 

6. May correct, update and verify changes in donor records to ensure appropriate entry and confidential handling of data.

7. May attend meetings which require representation from this functional area.

Scope

Considerable knowledge of job.  Complete acquaintance with and understanding of general and detailed aspects of the job. Contact with individuals representing other departments and/or representing outside organizations.

Qualifications

Education: High School or degree in a science or health care field is preferred.

Experience: Minimum 5 years of related hospital, laboratory or blood banking operations experience or equivalent combination of education and related experience required. Documented satisfactory performance in previous level within the job family or the equivalent experience required.

Management Experience: N/A

Skills & Abilities: Ability to work on a team. The ability to read, write and verbally communicate at

the high school to college level is required. Intermediate to advanced level computer skills with Microsoft Office

applications in a windows environment is required.

Travel: Some travel may be required.

*Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).

Physical Requirements

The duties are representative of the essential functions of the position.  Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Ability to use a personal computer and applicable software for sustained periods of time.

BENEFITS FOR YOU:

We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.

• Medical, Dental Vision plans

• Health Spending Accounts & Flexible Spending Accounts

• PTO:  Starting at 15 days a year; based on FLSA status and tenure

• Holidays:  11 paid holidays comprised of six core holidays and five floating holidays

• 401K with up to a 6% match

• Paid Family Leave

• Employee Assistance

• Disability and Insurance: Short + Long Term

• Service Awards and recognition

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.

Apply now!  Joining our team will provide you with the opportunity to

make your career a force for good!

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
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